Our Refund & Shipping Policies
Australian-Sourced Ingredients
Essential Vitamins & Minerals
Free postage on orders over $100
Shipping & Refunds Policy
Shipping Policy
I use Australia Post for all of my orders and post within 3 working days from when your order is received. Occasionally, dispatch can take longer during busy times (it is only me) or if I am caught short with stock. If this happens and your order is expected to take longer than the 3 working days to ship, I will get in contact with you to explain why and offer a solution.
Postage is set by Australia Postage rates for my area.
Refunds\Replacements
In addition to your general rights under Australian Consumer Law, we further guarantee the quality of our products for 12 months from purchase date when kept sealed and out of direct sunlight with an average temperature below 30C – such as your kitchen cupboard for example.
You must notify us within 21 days of the shipment date if you have not received your order. After this time we do not guarantee we will be able to trace your order. Refunding or re-sending your order after this time will be at our discretion. You must notify us within 7 days of receiving your order if you believe there is an issue with your order such as missing or incorrect items or hide beetle infestation (see below). For refunds or replacements you must provide proof of any issues such as pictures and have the item(s) available for us to have returned at our discretion.
If you cannot provide proof of an issue or destroy/throw them away so that we cannot have proof of the issue, or be unable to have the item(s) returned at our cost for inspection then no refund or replacement can occur.
No pet treat is 100% risk free. We do not claim that our treats are 100% risk free. You, as the pets owner agree when purchasing our treats that you so understanding that there is a small risk for your dog and do not hold WANNA TREATIE? responsible or accountable for your decision to feed your dog these treats.
About Hide Beetles
Hide beetles (Dermestid Beetle) are a genus of scavenging beetle also known as the Larder Beetle. They have a great sense of smell and can fly into your home and, given time, eat through plastic or get through perforations in the bags made by pointed treats. They lay eggs which hatch in 1-2 days depending on the species and pupae (furry looking little dark brown grubs). After 4-6 weeks as a larvae, they burrow to become a pupa. Adults emerge in 1-2 weeks as tiny beetles and females will produce 5-20 microscopic eggs per day for the next 3 months.
It’s important to always keep your product sealed, ideally not in an open/outside location. Check your products often. Deep freezing the product for 48 hrs will kill off any beetles and eggs. We are unable to support hide beetle issues after 30 days from dispatch as, if it happened before shipment, it would be noticeable by this time.
